FAQs
Q. Are we permitted to have food or drinks on our vehicles?
A. Out of consideration for fellow passengers, only dry snacks and drinks in containers with lids are permitted. Please ensure that all other food is disposed of before boarding our vehicle.
Q: What is your subscription policy?
A: Each subscription pass is valid for a single individual for the specified duration at the time of purchase. A ride will be reserved for each day throughout the pass’s duration, following your chosen route, bus timing, and seat preferences made during the purchase. Changes to bus timing, stops, and seat selection are allowed for any subscription ride without incurring additional costs, provided the adjustments are made before the scheduled pick-up time. It’s important to note that only one ride is booked per day within the same morning or evening slot.
Q: How do I sign up for the daily bus shuttle service?
A: You can sign up for the service through our online platform or contact our customer support for assistance.
Q: What is the schedule for the daily bus shuttle service?
A: The schedule is available on our website and can vary based on routes and timings. Please refer to the schedule for specific details.
Q: Can I change my bus timing, stops, or seat preference after purchasing a subscription pass?
A: Yes, you can make changes to your bus timing, stops, and seat selection before the scheduled pick-up time at no extra cost.
Q: How do I report issues or provide feedback about the bus shuttle service?
A: You can contact our customer support team through the provided channels or use our online feedback form to report issues or share feedback.
Q: Is the bus shuttle service available on weekends or holidays?
A: The service operates on regular working days. For specific information regarding holidays or weekends, please check the schedule or contact customer support.
Q: Can I purchase a subscription pass for multiple people?
A: Currently, each subscription pass is for a single person. If you have specific group requirements, please contact our customer support for personalized assistance.
Q: Are there any safety measures in place on the buses?
A: Yes, safety is our priority. Buses are equipped with safety features, and our drivers are trained to adhere to all safety protocols. Please follow any additional guidelines provided
Q: Can I track the location of the bus in real-time?
A: We offer a real-time tracking feature on our platform. You can use it to track the location of the bus and get updates on its arrival time